How to Manage Your TamerMap Pro Subscription

Take control of your Pro subscription. Learn how to update billing information, change payment methods, and manage your membership through our secure Stripe billing portal.

What You'll Learn

  • Access your billing portal
  • Update payment methods
  • Change billing information
  • View subscription history
  • Download invoices
  • Update subscription plan
  • Cancel or pause subscription
  • Troubleshoot billing issues
Your Pro Benefits

As a Pro subscriber, you have access to advanced features including Personal Notes, detailed heatmaps, priority support, and exclusive hunting tools. Keep your subscription active to maintain these benefits!

1. Accessing Your Billing Portal

To manage your Pro subscription, you'll need to access the secure Stripe billing portal:

Method 1: Through Your Account

Account Menu

  1. Log in to your TamerMap account
  2. Click on your name in the top-right corner
  3. Select "Account Settings" or "Profile"
  4. Look for "Manage Subscription" or "Billing"
  5. Click "Manage Your Membership and Billing"

Direct Access

  1. Go to the Stripe billing portal
  2. Visit: https://billing.stripe.com/p/login/
  3. Enter your email address
  4. Check your email for the login link
  5. Click the link to access your portal
Security Note

The Stripe billing portal is secure and encrypted. You'll receive a login link via email to ensure only you can access your billing information. Never share this link with others.

2. Managing Payment Methods

Keep your payment information up-to-date to ensure uninterrupted Pro access:

Adding a New Payment Method

Add New Card

  1. In the billing portal, find "Payment Methods"
  2. Click "Add Payment Method"
  3. Enter your card details
  4. Add billing address information
  5. Click "Save" to add the card

Verification

  • Card will be verified automatically
  • Look for verification confirmation
  • Test with a small transaction if needed
  • Set as default if desired
  • Remove old cards if no longer needed

Updating Existing Payment Methods

Modify Details

  • Card Number: Update if card was replaced
  • Expiration Date: Update when card expires
  • CVV Code: Update security code
  • Billing Address: Update if you moved
  • Cardholder Name: Update if name changed

Remove Cards

  • Old Cards: Remove expired or unused cards
  • Security: Remove cards you no longer use
  • Cleanup: Keep only active payment methods
  • Backup: Ensure you have at least one valid card
  • Confirmation: Confirm removal before deleting
Payment Security

All payment information is processed securely through Stripe, a PCI-compliant payment processor. TamerMap never stores your full card details on our servers.

3. Managing Billing Information

Keep your billing details current for accurate invoicing and tax purposes:

Billing Address

Address Details

  • Street Address: Your billing address
  • City, State, ZIP: Complete location information
  • Country: Your country of residence
  • Phone Number: Contact number for billing
  • Company Name: If billing to a business

Update Process

  1. Find "Billing Information" section
  2. Click "Edit" or "Update"
  3. Make your changes
  4. Verify all information is correct
  5. Save your changes

Tax Information

Tax Details

  • Tax ID: If applicable for business
  • VAT Number: For international customers
  • Tax Exempt: If you qualify for exemptions
  • Resale Certificate: For business customers
  • Tax Category: Personal vs business use

Tax Benefits

  • Accurate Invoicing: Proper tax calculations
  • Deductions: Business expense tracking
  • Compliance: Meet tax requirements
  • Records: Maintain proper documentation
  • Refunds: Process returns if needed

4. Managing Your Subscription

Control your Pro subscription settings and plan details:

Viewing Subscription Details

Current Plan

  • Plan Name: TamerMap Pro
  • Billing Cycle: Monthly or Annual
  • Next Billing Date: When you'll be charged
  • Amount: Current subscription cost
  • Status: Active, Paused, or Cancelled

Billing History

  • Past Invoices: View previous charges
  • Payment History: Track all payments
  • Failed Payments: See any issues
  • Refunds: View any refunds processed
  • Download PDFs: Save invoices for records

Changing Your Plan

Plan Options

  • Monthly to Annual: Save money with yearly billing
  • Annual to Monthly: More flexible payment
  • Upgrade/Downgrade: Change plan features
  • Prorated Billing: Fair charges for changes
  • Effective Date: When changes take effect

Change Process

  1. Find "Subscription" or "Plan" section
  2. Click "Change Plan" or "Modify"
  3. Select your new plan
  4. Review pricing and billing changes
  5. Confirm the change

Pausing or Cancelling

Pause Subscription

  • Temporary Hold: Pause without losing data
  • Resume Anytime: Reactivate when ready
  • Data Retention: Keep your notes and settings
  • Billing Stop: No charges while paused
  • Pro Features: Temporarily lose access

Cancel Subscription

  • Permanent End: Stop subscription completely
  • Data Retention: Keep data for 30 days
  • No Refunds: Cancellation is immediate
  • Reactivation: Can resubscribe anytime
  • Confirmation: Verify cancellation intent
Important Notes
  • Cancelling immediately stops your Pro features
  • Pausing preserves your data and settings
  • Changes take effect at the next billing cycle
  • Contact support if you need immediate changes
  • Consider pausing before cancelling permanently

5. Troubleshooting Billing Issues

Common billing problems and their solutions:

Common Causes and Solutions:
  • Insufficient Funds: Check your account balance
  • Expired Card: Update your expiration date
  • Incorrect Details: Verify card number and CVV
  • Bank Block: Contact your bank about the transaction
  • International Fees: Check for foreign transaction fees
  • Card Limit: Ensure you haven't exceeded spending limits

Access Problems:
  • Email Not Received: Check spam folder and email address
  • Link Expired: Request a new login link
  • Wrong Email: Use the email associated with your account
  • Browser Issues: Try a different browser or clear cache
  • Account Issues: Verify your account is active
  • Contact Support: If login links aren't working

Invoice Issues:
  • Missing Invoice: Check email and billing portal
  • Incorrect Amount: Review plan changes and prorations
  • Tax Questions: Contact support for tax-related issues
  • Refund Requests: Submit through billing portal or support
  • Duplicate Charges: Contact support immediately
  • Download Issues: Try different browser or PDF viewer

Status Problems:
  • Pro Features Missing: Check subscription status and refresh
  • Billing Cycle Confusion: Review next billing date
  • Plan Changes Not Applied: Wait for next cycle or contact support
  • Account Suspended: Check for payment issues
  • Data Loss Fears: Pausing preserves data, cancelling may not
  • Reactivation Issues: Contact support for immediate help
Still Having Issues?

If you're experiencing problems not covered here, our support team is here to help. Contact us with details about your specific billing issue.

6. Getting Additional Help

Need more assistance with your Pro subscription? We're here to help:

Support Options

Message Support

Send us a detailed message about your billing issue. We typically respond within 24 hours.

Contact Support
Billing Portal

Access your Stripe billing portal directly to manage payments and view invoices.

Open Portal
Help Guides

Browse our comprehensive help guides and tutorials for common questions.

Browse Guides

What to Include in Support Requests

Help us help you by providing these details:

Essential Information
  • Your account email address
  • Description of the billing issue
  • Error messages (if any)
  • Steps you've already tried
  • When the problem started
Billing Details
  • Invoice number (if applicable)
  • Payment method used
  • Amount charged or expected
  • Date of the transaction
  • Whether you can access the billing portal

Ready to Manage Your Pro Subscription?

Take control of your TamerMap Pro subscription and keep your billing information current!

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